Getting Started

What is Ticketon?

Ticketon is a modern ticketing bot for Discord. It allows you to easily manage the support tickets of your community, providing a seamless experience for both users and staff members.

Features

• Easy Configuration: Set up Ticketon in minutes with a user-friendly and simple dashboard.
• Custom Messages: Personalize the ticket experience with custom messages.
• Forms: Collect specific information from users before they open a ticket.
• Audit Logs: Keep track of all bot-related activities for security and transparency.

Terminology

Term	Description
Ticket	A private channel between a user and staff.
Staff	Members with permissions to manage tickets.
(Ticket-)Category	A customizable grouping for support tickets in your Discord server. It defines how tickets are created, named, and handled within a specific category, allowing for organized and role-based access.
Custom Message	A personalized message sendable by the bot, which can be used for anything - Panel Message, Starter Message, just a snippet, whatever you want.
Form	A set of questions presented to users before they open a ticket, allowing for the collection of specific information.
Audit Log	A record of all bot-related activities, providing transparency and security for your server.
Starter Message	The initial message in a ticket channel, which can be customized to provide information or instructions to users.
Panel Message	A message that is sent into a public channel with components to create tickets.

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Getting Started (Finally!)

1. Invite Ticketon to your server

Invite Bot

2. Create a Ticket Category

Go to the Dashboard and login with your Discord account.

Then, select your server, navigate to the Categories tab, and click on Add Category. Great! You have successfully created your first ticket category.

3. Configure your Ticket Category

The layout is simple and intuitive.

Desktop

You have two tabs: Message Overview and Settings. You have a Dock at the bottom to switch between the two tabs.

By clicking on a message in the overview, it loads the configuration options and switches the tab to Settings.

Mobile

The page is divided into two sections: Message Overview on the left and Settings on the right.

By clicking on a message in the overview, it loads the configuration options on the right side.

You need to change the following settings to get started:

• Open Tickets Category: The category where open tickets will be created.
• Change the Category Status to Active.

Caution

Don’t forget to save your changes!

4. Make a Custom Message

Go to the Messages tab in the dashboard and click on Add Message.

5. Customize the Message

Congratulations, you have created your first custom message! Now you can customize your message.

This message can be used for anything you like, but you want to make a message which will be used as a Panel Message.

6. Send the Panel

When you are done customizing your message, click on Save Messages at the top to save your message.

Note

When on Mobile, this automatically switches you to the Overview tab again. So you need to click on the message now to change the tab to Settings again.

Now click on the blue Settings button besides the message name to open the settings of this message.

Here you can paste in a channel link where the panel should be sent to.

Tip

You can also paste a Message Link to edit an existing panel message.

Quick Start Checklist

• ✅ Invite Ticketon with the recommended permissions.
• ✅ Create a Category and set it to Active.
• ✅ Add at least one Custom Message.
• ✅ Paste a Channel Link or Message Link in the message settings and click Send.
• ✅ Open a test ticket to confirm staff can see and manage it.

Panel & Message link formats

Paste either a channel link to send a new panel or an existing message link to edit:

# Channel link (sends a new panel message)
https://discord.com/channels/<server_id>/<channel_id>

# Message link (edits an existing panel message)
https://discord.com/channels/<server_id>/<channel_id>/<message_id>

Tip: If a link doesn’t work, ensure you copied the full URL and the bot has access to the target channel.

Common Troubleshooting

Panel doesn’t appear / can’t send message

• Ensure Ticketon has View Channel and Send Messages in the target channel.
• Check role hierarchy — the bot’s role must be above any roles it needs to manage.

Users can’t create tickets

• Verify category permissions to allow the bot to create channels and manage permissions.
• Ensure the category is set to Active in the dashboard and the category for open tickets is set.

Slash commands missing

• Re-invite the bot or wait a few minutes for commands to register; sometimes guild commands are faster. Sometimes pressing CTRL+R / CMD+R in Discord helps.

Recommended permissions (at minimum)

• View Channels
• Send Messages, Embed Links, Attach Files
• Manage Channels (for creating ticket channels)
• Manage Roles (if Ticketon assigns roles)
• Read Message History

Commands & Examples

Go to Commands Overview

Best practices

• Name categories clearly, e.g. “General Support”, “Bug Report”, “Billing”.
• Limit staff roles to trusted moderators.
• Use Forms to capture essential info (issue type, what was tried, etc) before ticket creation.
• Keep panel messages short and add clear labels to buttons.

Next Steps

• Explore Unlimited for unlimited categories, messages and forms, and advanced features like a Custom Support Schedule and Feedback!
• Visit the Commands Overview to learn about all available commands.
• Check out the Dashboard Section for information on using the dashboard.